Terms of Service

Introduction

These Terms of Service ("Terms") govern your engagement with Olympia & Associates for consulting and advisory services. These Terms constitute a legally binding agreement between you (the "Client") and Olympia & Associates.

By signing a proposal, contract, or service agreement, or by making any payment toward our services, you agree to be bound by these Terms.

About Olympia & Associates

Olympia & Associates is a registered trade name (Registration Number TN27173962) operated by Brian Ssennoga, a sole proprietor registered in Alberta, Canada.

GST Registration Number: 757324769RC001
Business address: 1250 Podersky Wynd SW, Edmonton, Alberta T6W5L5

Services and Scope

3.1 Scope of Services

Olympia & Associates provides consulting, advisory, coaching, and facilitation services as described in the applicable proposal or service agreement. The specific scope, deliverables, timeline, and fees for each engagement are set out in the applicable proposal or contract, which forms part of these Terms.

3.2 Practice Areas

Career Consulting — High School: Pathway analysis, NOC/TEER mapping, post-secondary planning, scholarship and financial aid research, institution shortlisting, coaching sessions, and family briefings for students in Grades 9 through 12.

Professional Development: Master resume builds, LinkedIn profile optimization, job search coaching, career transition support, career preferences mapping, and application campaign support. Delivered under Done For You and Done With You engagement models as specified in the applicable proposal.

Leadership & Business Consulting: Organizational strategy, startup positioning, management facilitation, business plan development, competitive research and positioning, workshop and conference facilitation, and executive coaching.

Newcomer & Immigration Pathways: Navigation support, personalized Alberta settlement planning, orientation sessions, resource mapping, and follow-up coaching for individuals and families settling in Alberta, Canada.

3.3 Scope Limitations

Career Consulting — High School: Services are pathway planning and consulting support. They do not constitute educational placement services, academic advising as defined by institutional accreditation bodies, or legal immigration advice.

All practice areas: Services are advisory and consulting in nature. Olympia & Associates does not take operational control of any client organization, function, or process. Implementation of recommendations is the responsibility of the Client.

Use of AI Tools

4.1 How We Use AI

Olympia & Associates uses professional-grade AI tools to support service delivery — including research synthesis, document drafting, strategic analysis, and content structuring. Our use of AI is intentional, transparent, and subject to the principles set out here.

4.2 Client Personal Data Is Never Submitted to AI Tools

4.3 Ethical Principles

• We use only professional-grade or enterprise-licensed AI tools with documented privacy standards.
• We do not use AI tools whose terms permit training on user content without consent.
• AI outputs are treated as inputs to human reasoning — not as conclusions.
• All AI-generated content is verified for accuracy, relevance, and appropriateness before incorporation into any deliverable.

4.4 Human Decision-Making

All final decisions, recommendations, assessments, and advice are made by human consultants. Clients may ask how AI was used in preparing any deliverable and will receive a direct, plain-language answer.

Fees and Payment

5.1 Fees

Fees are set out in the applicable proposal or service agreement. All fees are in Canadian dollars (CAD) and are exclusive of applicable taxes. GST at the applicable rate will be added to all invoices. We reserve the right to change or update our fee pricing at any time. Changes to pricing apply to new engagements only — fees agreed and confirmed in a signed proposal are honoured for the duration of that engagement.

5.2 Payment Structure

Short engagements (under $800 + GST): 30% on signing; 70% on delivery.

Medium engagements ($800–$1,500 + GST): 30% on signing; 40% at midpoint; 30% on delivery.

Long engagements and retainers (over $1,500 + GST): 30% on signing; balance in bi-weekly installments as set out in the applicable agreement.

5.3 No Work Without Initial Payment

5.4 Late Payment

Invoices are due within 14 days of the invoice date. Overdue amounts may attract interest at 1.5% per month (18% per annum). We reserve the right to suspend or terminate services for overdue accounts.

5.5 Refunds

Fees for work completed or in progress are non-refundable. Fees for work not yet commenced may be refunded at our discretion, less costs already incurred. All refunds are issued via the same payment channel through which the original payment was received. Refunds will not be issued by an alternative method under any circumstances.

Client Responsibilities

Accurate information: You agree to provide accurate, complete, and timely information necessary for us to perform the agreed services. We are not liable for outcomes resulting from inaccurate or incomplete information provided by the Client.

Cooperation: You agree to cooperate in good faith with reasonable requests for information and decisions. Client-caused delays may affect timelines and may result in scope or fee adjustments by mutual agreement.

Authorized representative: If engaging us on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

Minors: Engagements under the Career Consulting — High School practice area involve services to minors. The parent or legal guardian is the contracting party, is responsible for all payments, and consents on behalf of the minor to the use of their information for engagement purposes.

Intellectual Property

7.1 Deliverables Transfer to You

Upon receipt of full payment, Olympia & Associates assigns ownership of the final deliverables specifically created for the Client under that engagement — including pathway reports, strategic documents, business plans, policy documents, governance frameworks, resume and LinkedIn content, navigation plans, facilitation materials, and other written outputs explicitly described as deliverables in the applicable proposal.

7.2 Methodologies and Frameworks Remain With Us

Olympia & Associates retains all right, title, and interest in its methodologies, frameworks, tools, templates, and processes — both pre-existing and developed or refined in the course of any engagement ("Background IP" and "Developed IP").

Each engagement may produce refinements to existing frameworks or new tools that have application beyond the specific client. Those refinements accrue to Olympia & Associates, regardless of which client engagement produced them. The Client receives the deliverable output of those frameworks applied to their situation. The frameworks themselves remain the exclusive property of Olympia & Associates.

7.3 Your Content

You retain ownership of all information and materials you provide. By providing them, you grant us a limited license to use them solely to perform the agreed services.

7.4 Portfolio Use

We may reference the general nature, scope, and outcomes of an engagement in our portfolio or case studies without identifying the Client by name, unless written consent to be named has been provided. We will not reproduce client-specific confidential information in any public-facing content.

Privacy and Personal Information

Olympia & Associates handles personal information in compliance with PIPEDA (federal), Alberta's PIPA, and — for EU-based clients — applicable GDPR provisions. Full details are set out in our Privacy Policy, which forms part of these Terms.

In plain language: we collect only what is needed to serve you, use it only for that purpose, do not submit it to AI tools, and do not share it with third parties without your consent. Your information is retained only as required by law or legitimate business record-keeping.

Confidentiality

Both parties agree to maintain the confidentiality of non-public information disclosed in connection with the engagement, to use it only for engagement purposes, and to protect it with at least the same degree of care used to protect their own confidential information — but no less than reasonable care.

Confidentiality obligations do not apply to information that becomes publicly available through no fault of the receiving party; was already known prior to disclosure; was independently developed without reference to the confidential information; or must be disclosed by law or court order.

Term and Termination

Termination by Client: The Client may terminate by written notice. Fees for work completed or in progress are non-refundable.

Termination by Us: Olympia & Associates may terminate with written notice for non-payment, material breach not remedied within 7 days of notice, or circumstances that make continuation impracticable. Outstanding fees become immediately due upon termination for non-payment or breach.

Survival: Sections 7 (IP), 8 (Privacy), 9 (Confidentiality), 11 (Disclaimer), 12 (Liability), 13 (Indemnification), and 14 (Governing Law) survive termination.

Disclaimer of Warranties

Services are provided on a professional best-efforts basis. To the maximum extent permitted by applicable law, Olympia & Associates makes no warranties, express or implied, regarding the outcomes of any engagement. Consulting advice is professional opinion — not a guarantee of any specific result, placement, approval, or outcome.

Limitation of Liability

To the maximum extent permitted by applicable law, Olympia & Associates shall not be liable for any indirect, punitive, incidental, special, or consequential damages — including loss of revenue, loss of opportunity, or loss of data.

Our total liability for any claims arising out of an engagement shall not exceed the total fees paid by the Client for that specific engagement.

Indemnification

You agree to indemnify, defend, and hold harmless Olympia & Associates and Brian Ssennoga from and against any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from: your breach of these Terms; inaccurate or incomplete information you provided; your use of deliverables inconsistent with these Terms; or your violation of applicable law or third-party rights.

Governing Law

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada. Disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days of written notice, disputes shall be submitted to the courts of Edmonton, Alberta, which shall have exclusive jurisdiction.

General Provisions

Entire agreement: These Terms, together with the applicable proposal and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements.

Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary. Remaining provisions continue in full force.

Independent contractor: Olympia & Associates is an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship.

Force majeure: Olympia & Associates is not liable for delays resulting from circumstances beyond reasonable control. We will notify the Client promptly and resume services as soon as practicable.

Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by posting updated Terms at olympia-associates.ca/terms. Continued engagement after notice of updated Terms constitutes acceptance.

Contact & Legal Review Notes

Olympia & Associates
1250 Podersky Wynd SW, Edmonton, Alberta T6W5L5
Email: ssennogab24@gmail.com
Website: olympia-associates.ca