Privacy Policy
Contents
Who We Are
Olympia & Associates is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you engage our consulting services, visit olympia-associates.ca, or communicate with us.
This Policy is designed to comply with Alberta's Personal Information Protection Act (PIPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy legislation. For clients in the European Union, applicable GDPR provisions apply.
Olympia & Associates is a registered trade name (TN27173962) operated by Brian Ssennoga, a sole proprietor registered in Alberta, Canada.
Business address: 1250 Podersky Wynd SW, Edmonton, Alberta T6W5L5
Privacy contact: ssennogab24@gmail.com
Personal Information We Collect
2.1 Information You Provide Directly
We collect personal information when you inquire about or request our services; sign a proposal or service agreement; participate in a consulting, coaching, or advisory session; complete intake questionnaires; communicate with us; or provide documents in connection with an engagement.
Depending on the practice area, this may include:
- Identification information: Name, email, phone, mailing address.
- Professional and career information: Employment history, education, skills, career goals, resumes, LinkedIn profiles, and transcripts.
- Engagement data: Session notes, pathway analyses, strategic documents, and deliverables.
- Billing information: Payment records and transaction history. We do not store credit card or banking details directly.
- Immigration and family information (Newcomer & Immigration Pathways): Family composition, immigration status, and personal documents.
- Minor's information (Career Consulting — High School): Academic records and biographical information, collected with verified parental consent.
2.2 Information Collected Automatically
When you visit our website, we may collect limited technical information including IP address, browser type, and pages visited — used for security and analytics purposes only.
2.3 Information from Third Parties
We may receive information from referring individuals or from publicly available sources such as LinkedIn, where relevant to an engagement.
How We Use Personal Information
To deliver services: Perform the consulting, coaching, or advisory services you engaged; prepare deliverables, reports, and recommendations; communicate about your engagement; and process payments.
To improve our services: Analyze the effectiveness of our approaches and develop our service offerings.
To communicate with you: Send updates relevant to your engagement; respond to inquiries; and share information about our services where permitted by law.
For legal and operational purposes: Comply with applicable laws; enforce our Terms of Service; and detect, prevent, and address fraud or security issues.
AI Tools and Personal Data
Firm boundary: Client personal data is not submitted to, stored in, or processed by any AI tool. This applies to all personal information across all practice areas — names, contact details, biographical information, family information, financial circumstances, career history, immigration status, and any other identifying information you share during an engagement.
AI tools are used exclusively in connection with general frameworks, strategic content, research, and document structure — none of which involves personally identifiable client information.
We use only professional-grade or enterprise-licensed AI tools with documented privacy standards. We apply critical human judgment to all AI-generated content before it is incorporated into any deliverable. AI outputs are inputs to human reasoning — not conclusions or recommendations in their own right. You may ask how AI was used in preparing any deliverable and will receive a direct, plain-language answer.
Legal Basis for Processing
- Consent: Where you have expressly consented to collection and use.
- Contract: Where processing is necessary to perform a service agreement.
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights.
- Legal obligation: Where processing is required to comply with a legal or regulatory obligation.
How We Share Personal Information
We do not sell, rent, or trade your personal information.
Service providers: We may share limited personal information with trusted third-party providers such as cloud storage platforms, email providers, payment processors, and professional advisors bound by confidentiality obligations. These providers are authorized to use your information only as necessary to provide services to us.
Legal disclosure: We may disclose personal information where required by law, court order, or governmental authority, or to protect the rights, property, or safety of any person.
Business transfers: In the event of a sale or transfer of the business, personal information may be transferred as part of that transaction, and we will notify you of any change that affects how your information is handled.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. For consulting engagements, we typically retain client records for a minimum of seven years following completion. When personal information is no longer required, we delete or securely destroy it.
Data Security
We implement reasonable measures to protect your personal information, including password protection and access controls on all devices and accounts; use of reputable cloud platforms with documented security standards; limited access to personal information on a need-to-know basis; and secure disposal of personal information no longer required.
No system is completely secure. If you believe your information has been compromised, please contact us immediately at ssennogab24@gmail.com.
Your Privacy Rights
Under PIPA and PIPEDA, you have the right to access the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information, subject to our legal retention obligations; withdraw consent at any time where we rely on consent (noting that withdrawal may affect our ability to provide services); and object to use of your information for marketing communications.
To exercise any of these rights, contact us at ssennogab24@gmail.com. We may need to verify your identity and will respond within 30 days.
Children's Privacy
Our Career Consulting — High School stream serves minors. All services involving minors are contracted with and governed by the consent of a parent or legal guardian. We do not collect personal information from individuals under 18 without verified parental consent. If you believe we hold information from a minor without appropriate consent, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies independently.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated policy at olympia-associates.ca/privacy and updating the "Last Updated" date. Continued engagement after any update constitutes acceptance of the revised policy.
Contact and Complaints
Olympia & Associates — Privacy Matters
1250 Podersky Wynd SW, Edmonton, Alberta T6W5L5
Email: ssennogab24@gmail.com
Website: olympia-associates.ca
We will acknowledge your complaint within 5 business days and respond substantively within 30 days. If you are not satisfied with our response, you may file a complaint with the relevant authority: